Have questions? Find them here!
Click Here to register an account.
Step 1: Click “Menu” on left top corner
Step 2: Click “Profile”
Step 3: Click “Edit Profile”
Step 4: Change your username
Step 5: Click “Save Changes”
Step 1: Click “Menu” on left top corner
Step 2: Click “Profile”
Step 3: Click “Edit Profile”
Step 4: Change your password
Step 5: Click “Save Changes”
You’re not allowed to change your email after registered
Online Banking
Ewallet – ShopeePay, TouchNGo, Grabpay, Maybank QRPay, WeChat China, Boost
Once successful, you will receive your credit in-game within the next 3 minutes!
Please allow a few minutes for the system to process your order. If you still haven't received it, kindly reach out to our agent for assistance.
Once the payment is successfully made, the order cannot be cancelled. Please verify that your ID is correct before completing the payment.
Step 1: Click “Menu” on left top corner
Step 2: Click “Profile”
Step 3: Click “Edit Profile”
Step 4: Click “ View all orders”
Typically, credits would arrive instantly. However, some of our products may take longer. Please allow for up to 30 minutes before checking if your account has been recharged. If credits still have not arrived after 2 hours, please reach out to us here.
Customer service can assist you with the issue, but only before the top-up is successfully completed. Kindly reach out to our agent for assistance.
If an error occurred during your purchase, there's no need to worry. Kindly reach out to our agent for assistance.
You completed your payment and received the email from Sngplayers that your transaction has been completed, but your item dint received. There may be a connection problem between the payment channel and Sngplayers; therefore, Sngplayers was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.